General rule: once a payment has been successfully made, the fee is non-refundable except for an approved genuine mistaken payment or where SHIMORA cannot deliver the confirmed service.
Mistaken payments
A mistaken payment may include a duplicate payment or payment for the wrong plan. Send the query within 48 hours of payment to shimora32@gmail.com with the learner's name, payment date, amount, Razorpay payment ID or UPI reference, and an explanation. Do not send card details, banking passwords or OTPs.
We will review the request. Submitting a query does not automatically guarantee a refund. If approved, SHIMORA will initiate the refund to the original payment method where possible within seven business days of approval. The customer's bank or payment provider may take additional time to credit the amount.
Class cancellations and missed sessions
Give at least 24 hours' notice to request rescheduling. Rescheduling depends on instructor and batch availability. A missed class or late cancellation is normally treated as used and is not refundable.
Changes by SHIMORA
If SHIMORA cancels a session, we will offer a replacement. If we cannot deliver the remaining confirmed programme, we will offer a suitable alternative or refund the undelivered portion. We will explain the available option and relevant timeline directly.
Contact
Email shimora32@gmail.com or call +91 86280 68034. This policy does not remove rights available under applicable law.